Frequently Asked Questions

In a multi-vendor marketplace, independent sellers create their own storefronts and list products on our platform. When you place an order, it goes directly to the vendor who manages inventory, shipping, and customer service for their products. Bind Shopping provides the technology platform, payment processing, dispute resolution, and quality oversight to ensure a safe shopping experience.

Absolutely! We implement bank-level security measures including SSL encryption, PCI DSS compliant payment processing, and fraud detection systems. All vendors are verified before they can sell on our platform. We also offer buyer protection, secure payment gateways, and a dedicated customer support team to resolve any issues.

We support multiple payment options: Credit/Debit Cards (Visa, Mastercard, AmEx), PayPal, Stripe, Razorpay, Digital Wallets, Bank Transfers, Cash on Delivery (select areas), and our Bind Shopping Wallet. All payments are processed securely through industry-leading payment gateways.

Yes! We serve customers in over 50 countries. Shipping availability depends on the individual vendor and product. During checkout, you'll see available shipping options for your location. International shipping costs and delivery times vary by destination and vendor.

Browse products, add items to your cart, proceed to checkout, enter shipping address, select payment method, and confirm your order. You'll receive an email confirmation with order details. You can track your order status in the "My Orders" section of your account.

Yes! You can add products from different vendors to your cart and checkout once. However, items will be shipped separately by each vendor, and you may receive multiple packages at different times. Each vendor's shipping policy and timeline applies to their items.

Login to your account, go to "My Orders," and click on the order you want to track. You'll see real-time status updates. Once shipped, you'll receive a tracking number to monitor your package. You can also use our "Track Order" feature in the footer for quick status checks without logging in.

First, check your tracking information. If the expected delivery date has passed, contact the vendor through our messaging system. If you don't receive a satisfactory response within 48 hours, open a support ticket with Bind Shopping. We'll investigate and work with the vendor to resolve the issue, including reshipping or full refund if necessary.

Shipping times vary by vendor, product location, and destination. Typically: Domestic: 3-7 business days | International: 7-21 business days. Estimated delivery dates are shown during checkout. Note that custom or made-to-order items may take longer.

Go to "My Orders," select the order, and click "Cancel Order" if the option is available. Orders can only be cancelled before shipment. Once shipped, you'll need to return the item instead. The vendor will review your cancellation request (1-3 business days), and if approved, your refund will be processed. Total processing time: up to 10 working days.

Most items can be returned within 7-14 days of delivery (varies by vendor and product type). Items must be unused, in original packaging with tags attached. Submit a return request through your account, wait for vendor approval, ship the item back, and receive your refund after inspection. See our Return Policy for complete details.

The complete refund process takes up to 10 working days: Vendor review (1-3 days) + Platform review (1-2 days) + Payment processing (3-5 days) + Bank processing (1-3 days). You'll receive email updates at each step. Refunds are issued to your original payment method.

Yes, in some cases. Handling fees (5-15% of order value) may apply for: customer-initiated cancellations after processing begins, returns due to change of mind, used/opened items, or custom orders. No fees apply for defective products, vendor errors, or wrong items sent. The applicable fee will be clearly shown before you confirm your return/cancellation.

Vendor's fault (defective, wrong item, damaged): We provide a prepaid return label at no cost to you. Customer preference (change of mind, wrong size ordered): You pay for return shipping. The cost will be deducted from your refund amount.

If a vendor denies your return and you believe it should be approved, you can escalate to Bind Shopping support. We'll review the case, check policy compliance, and mediate between you and the vendor. Our customer protection team ensures fair treatment for all parties.

Click "Login/Register" in the header, select "Sign Up," enter your email/phone, create a password, and verify your account via OTP. You can also register using social login (Google, Facebook, Apple). Account creation is free and takes less than 2 minutes.

Click "Forgot Password" on the login page, enter your registered email or phone number, and you'll receive an OTP code. Enter the code, create a new password, and you're all set!

Our digital wallet lets you store money for faster checkout, receive refunds instantly, and earn bonus credits. Add funds via card, bank transfer, or payment gateways. Wallet balance can be used for any purchase on Bind Shopping. It's secure, convenient, and earns you bonus points on top-ups!

Earn points with every purchase! Points can be converted to wallet credit and used for future orders. The more you shop, the more you earn. Check your loyalty points in your account dashboard and exchange them anytime.

Click "Become a Vendor" in the header or footer, fill out the registration form with your business details, submit required documents (business license, tax ID, bank information), and wait for approval (typically 1-3 business days). Once approved, you can start listing products immediately!

We charge a commission on each sale, which varies by product category (typically 8-15%). There are no upfront fees or monthly charges. You only pay when you make a sale. Commission rates are transparent and displayed during vendor registration. We also offer promotional reduced rates for new vendors in their first 3 months!

Payments are processed to your registered bank account or payment method bi-weekly or monthly (your choice). After a customer's order is marked as delivered, funds are held for 3-7 days (buyer protection period), then released to your vendor wallet. You can withdraw anytime with a minimum balance of $50.

Vendors receive: Dedicated vendor dashboard with analytics, AI-powered product listing tools, marketing and promotion features, bulk upload capabilities, customer chat system, vendor training resources, 24/7 technical support, and a dedicated account manager for high-volume sellers.

Absolutely! We use PCI DSS certified payment processors and SSL encryption. We never store your complete card details on our servers. All transactions are tokenized and encrypted. Our security infrastructure is monitored 24/7 by Lannie Technologies.

Yes! Invoices are automatically generated for all orders. Access them in "My Orders" → Select Order → "Download Invoice." You can download PDF invoices for tax or business purposes anytime.

Yes! We regularly offer flash deals, featured deals, vendor coupons, clearance sales, and seasonal promotions. Subscribe to our newsletter, follow vendors you love, and check the "Offers" section for current deals. First-time customers often receive welcome discounts!

Yes! Bind Shopping supports multiple currencies. Select your preferred currency from the currency dropdown in the header. Prices will automatically convert, and you can pay in your chosen currency. Exchange rates are updated daily.