Refund Policy

Fair & Transparent Refund Process | Last Updated: November 30, 2025

Home Refund Policy
Our Commitment to Fair Refunds

At Bind Shopping, operated by Lannie Technologies, we want you to shop with confidence. This refund policy outlines how refunds are processed on our multi-vendor marketplace.

1. Refund Eligibility

1.1 General Eligibility

Refunds may be requested for products that meet the following criteria:

  • Defective Products: Items received with manufacturing defects or damage
  • Wrong Items: Products that don't match the order description
  • Missing Items: Incomplete orders or missing products
  • Not as Described: Items significantly different from listing
  • Quality Issues: Products that don't meet expected quality standards

1.2 Non-Refundable Items

The following items are generally not eligible for refunds:

  • Digital products after download (unless defective)
  • Perishable goods and food items
  • Personal care and hygiene products (if opened)
  • Custom or personalized items
  • Items marked as "Final Sale" or "Non-Refundable"
  • Products damaged due to customer misuse

2. Refund Process

2.1 How to Request a Refund

1
Login to Your Account

Navigate to "My Orders" in your account dashboard

2
Select the Order

Find the order containing the item you want to refund

3
Submit Refund Request

Click "Request Refund" and provide reason and supporting evidence (photos if applicable)

4
Review & Approval

The vendor and our team will review your request (typically within 2-3 business days)

2.2 Refund Timeline

  • Review Period: 2-3 business days for request evaluation
  • Approval Notification: You'll receive email confirmation once approved
  • Refund Processing: 5-7 business days after approval
  • Bank Processing: Additional 3-5 business days depending on your bank

3. Refund Methods

Refunds will be processed using the original payment method:

  • Credit/Debit Card: Refunded to the original card
  • Wallet Payment: Credited back to your Bind Shopping wallet
  • Bank Transfer: Processed to your registered bank account
  • Cash on Delivery: Bank transfer or wallet credit (as per preference)

4. Partial Refunds

In some cases, partial refunds may be granted:

  • Items with obvious signs of use or wear
  • Items missing original packaging or accessories
  • Items returned after the standard return period
  • Partially damaged items that are still usable

5. Shipping Costs

Return shipping costs depend on the reason for refund:

  • Vendor Error: We cover return shipping (defective, wrong, or damaged items)
  • Customer Preference: Customer pays return shipping (change of mind, wrong size ordered, etc.)

6. Multi-Vendor Considerations

As a multi-vendor marketplace, each vendor may have specific refund terms within the framework of this policy:

  • Vendors may offer more generous refund terms than our standard policy
  • Some product categories may have extended or shortened refund periods
  • Check individual product pages for vendor-specific refund information
  • Bind Shopping mediates disputes between customers and vendors

7. Refund Exceptions

Refunds will not be processed in the following cases:

  • Products used or damaged by customer
  • Items returned without original tags or packaging
  • Refund requests made after the specified return period
  • Items purchased during final sale events (unless defective)
  • Failure to provide required documentation or proof

8. Refund Disputes

If your refund request is denied and you believe it should be approved, you may:

  • Contact the vendor directly through our messaging system
  • Open a support ticket with our customer service team
  • Request mediation from Bind Shopping administration

9. Important Notes

Quality Check

Returned items are inspected to verify condition before refund approval

Documentation

Keep all packaging, receipts, and documentation until you're satisfied with your purchase

Photo Evidence

Include clear photos of defective or damaged items to expedite your refund request

Email Updates

You'll receive email notifications at each step of the refund process

10. Contact Us

For questions about refunds or to check the status of your refund request, please visit our Contact Us page or access your account dashboard.

Your satisfaction is our priority

We strive to make the refund process as smooth and transparent as possible. Our team works diligently to ensure fair treatment for both customers and vendors on our platform.

Bind Shopping - A Subdivision of Lannie Technologies
Effective Date: January 1, 2021 | Last Updated: November 2025