Cancellation Policy

Flexible Order Cancellation Options | Last Updated: November 30, 2025

Home Cancellation Policy
Order Cancellation Made Easy

At Bind Shopping, operated by Lannie Technologies, we understand that plans change. This policy explains how and when you can cancel your orders on our multi-vendor marketplace.

1. Customer Cancellation Rights

1.1 Before Shipment

You may cancel your order free of charge under the following conditions:

  • Order Placed: Order status is "Pending" or "Processing"
  • Not Yet Shipped: Vendor has not dispatched the item
  • Within Time Frame: Typically within 24 hours of order placement
  • Full Refund: Complete refund to original payment method

1.2 How to Cancel

1
Go to My Orders

Login and navigate to your order history

2
Select Order to Cancel

Click on the order you wish to cancel

3
Click "Cancel Order"

Select cancellation reason from the dropdown menu

4
Confirm Cancellation

Your refund will be processed automatically within 5-7 business days

2. After Shipment

Once an order has been shipped, it cannot be cancelled directly. You have two options:

  • Refuse Delivery: Reject the package when the delivery person arrives (subject to vendor approval)
  • Return After Delivery: Accept the order and initiate a return request (see our Returns Policy)

3. Vendor-Initiated Cancellations

Vendors may cancel orders in the following situations:

  • Out of Stock: Product is no longer available
  • Pricing Error: Significant pricing mistake on the listing
  • Delivery Issues: Unable to deliver to specified address
  • Payment Failure: Payment verification issues

In case of vendor-initiated cancellations, you will receive a full refund and email notification with the reason for cancellation.

4. Partial Order Cancellations

For orders containing multiple items from different vendors:

  • You can cancel individual items if not yet shipped
  • Refund will be issued for cancelled items only
  • Remaining items will be processed normally
  • Shipping charges may be recalculated

5. Cancellation & Refund Timeline

  • Immediate: Order status updated to "Cancelled"
  • 0-2 Hours: Notification sent to vendor
  • 2-5 Business Days: Refund initiated to payment source
  • 5-10 Business Days: Refund appears in your account

6. Special Cases

6.1 Pre-Order Cancellations

Pre-ordered items can be cancelled anytime before the official release date with a full refund.

6.2 Digital Products

Digital products can be cancelled before download. Once downloaded, cancellation is not available (refer to our Refund Policy for defective digital products).

6.3 Custom Orders

Custom or made-to-order products may have different cancellation terms as specified by the vendor. Check product details before ordering.

7. Contact & Support

Need help with a cancellation? Our support team is here to assist you. Visit our Contact Us page or use the live chat feature.

Hassle-free cancellations

We believe in providing flexible options to our customers. Cancel orders easily through your account dashboard with just a few clicks.

Bind Shopping - A Subdivision of Lannie Technologies
Effective Date: January 1, 2021 | Last Updated: November 2025